RETURNS AND EXCHANGES
Call CUSTOMER SERVICE at 1-800-999-5158 (or contact your BH&S outside salesperson) with the items you want to return. PRIOR AUTHORIZATION (RGA) IS REQUIRED ON ALL RETURN GOODS. You will be instructed how to return the merchandise to BH&S. Please enclose a copy of the invoice and or a copy of the RGA with the return goods and state the reason for the return. STOCK MERCHANDISE will be charged a minimum 10% restock fee unless the return is due to product defect or our error. Special keying / labor charges are not refundable. Additional keying / labor charges required to return locks to resalable condition will be deducted from the return credit. Electrified products (locks, strikes, etc) will be subject to inspection by BH&S qualified personnel before credit will be issued or the product replaced. Your credit memo will be processed promptly upon receipt of returned items to BH&S. C.O.D. or cash payment refunds are made by corporate check or a credit to your credit card. All return goods (not damaged or defective) must be in original / resalable condition.
SPECIAL ORDER RETURNS:
At BH&S, we pride ourselves in locating, procuring and expediting (when necessary) SPECIAL ORDER items to fulfill your needs. We encourage every customer to inquire about the return policy of the SPECIAL ORDER item you are purchasing prior to ordering the item. Our policy is to charge a minimum 50% restocking fee on all FACTORY SPECIAL ORDER RETURNS or CANCELLATIONS of factory shipments. The actual return fee charged will reflect the return fee charged to BH&S by the manufacturer plus the freight and handling involved in returning the goods to the factory. Returns will be denied where items were custom made or factories do not authorize return credits. The credit for the return will be issued promptly after the factory has authorized a return.
SHIPPING DAMAGE OR DISCREPANCIES:
Our goal at BH&S is to insure you receive your order complete and undamaged. Please inspect your order immediately upon receipt of your shipment from BH&S to check the order for completeness, accuracy and for concealed damages. Before reporting discrepancies, check your packing list or acknowledgement for back orders, shortages or cancellations. If there are discrepancies not noted on the order, please call us right away at 1-800-999-5158 to get them corrected.
If damaged, please report the damage to the carrier immediately and hold onto the original product and packaging. Please do not return the damaged product to BH&S. Damage or shortage claims will not be honored by the freight carrier or BH&S for claims made more than 3 business days after delivery. After you report damages to UPS, they will contact BH&S about the damage and you will receive a call from us within 3 business days confirming your claim. If damaged or lost by the United States Post Office, you will need to process the claim through them. If damaged by any other carrier, you can either place the damage claim yourself with the freight carrier at the full value you paid for the damaged product or call our Warehouse Manager or Shipping Supervisor to start a claim through BH&S. No matter which carrier damaged the product do not return the freight damaged items to BH&S. Hold it in the original packaging for a minimum of 30 days after the delivery or until you receive instructions from the freight carrier as to what to do with it.